Responsible Gaming

At Dollycasino on dollybet-au.com, gambling is offered and should be used only as a form of entertainment. The principle of responsible gaming means making conscious, informed decisions about when, how and how much you play, understanding the risks, and stopping before gambling stops being fun.

The operator, Rabidi N.V. (licensed in Curaçao under sub-license 8048/JAZ2020-001 issued by Antillephone N.V.), is committed to providing tools, information and support so that you can control your play. Our team will assist you with setting limits, taking breaks or self-excluding, and will react when we detect behaviour that may indicate elevated gambling-related risk.

Nothing on this page overrides the Terms and Conditions of Dollycasino. In case of inconsistency, the Terms and Conditions and applicable law prevail. This page is intended to help you understand the risks and the support options available, not to provide legal advice.

Risk Awareness

Online gambling carries financial and emotional risks. In Australia, offshore gambling sites like Dollycasino operate in a grey area under the Interactive Gambling Act 2001 (Cth), and you do not have the same protections as with Australian-licensed services. It is therefore especially important to monitor your own gambling behaviour.

Signs of potential gambling harm

• Increasing time and money spent: betting more frequently, for longer sessions, or with larger amounts than you initially planned.
• Preoccupation with gambling: often thinking about the casino when you are not playing, planning the next session or chasing a recent loss or win.
• Chasing losses: repeatedly depositing or increasing bet size after losing, in an attempt to "win it back".
• Spending beyond your means: using money meant for bills or essentials, borrowing from family, friends or lenders to keep gambling.
• Hiding behaviour: lying about or minimising time and money spent, deleting browser history, or becoming defensive when asked.
• Emotional impact: feeling guilt, shame, anxiety, irritability or low mood linked to gambling, yet continuing to play.
• Neglecting responsibilities: gambling instead of working, studying, or spending time with loved ones; reduced performance at work or school.
• Repeated failed attempts to stop: promising yourself to take a break or quit, but resuming quickly or gambling more intensively.

Quick self-assessment check

Read the statements below and ask yourself honestly whether they apply to you "never", "sometimes", "often" or "almost always":

• I spend more time or money on Dollycasino than I originally intend.
• I gamble when I feel stressed, bored, lonely or upset.
• I have tried to cut down or stop gambling but found it difficult.
• Family or friends have expressed concern about my gambling.
• I hide receipts, bank statements or my gambling activity from others.
• I use overdrafts, credit cards, loans or buy-now-pay-later products to fund gambling.
• I feel restless or irritable when I cannot gamble.

If you answer "often" or "almost always" to several statements, your gambling may be causing harm. We strongly recommend using the tools described below, seeking confidential help from the Australian services listed on this page, and considering professional counselling.

Limits & Tools

Responsible use of Dollycasino begins with clear limits. While Australia does not regulate this offshore site locally, we voluntarily provide tools to help you control your play. Availability and exact labels in the interface may vary; the descriptions below reflect the intended functionality.

Deposit limits (daily, weekly, monthly)

1. Access your account area: log in at dollybet-au.com, then open your profile or "My Account". Look for a section such as "Responsible Gaming", "Play Safe" or "Limits".
2. Choose limit type: within the limits section, select "Deposit Limits". Normally you can set:
   • Daily limit - total amount you can deposit in a 24-hour period.
   • Weekly limit - total amount you can deposit in any rolling 7-day period.
   • Monthly limit - total amount you can deposit in any rolling 30-day period.
3. Enter conservative amounts: decide how much you can afford to lose without affecting essential expenses (rent, mortgage, utilities, food, insurance). Enter specific AUD values (for example, AUD 50 per day, AUD 150 per week, AUD 400 per month) and save.
4. Confirm and apply: once confirmed, the system will prevent you from depositing beyond these limits until the relevant period resets.
5. Lowering vs. increasing limits: you may lower limits with immediate or very quick effect. Any request to increase or remove limits should be subject to a cooling-off period (for example, 24 hours), during which you can reconsider. We may decline very large increases where risk indicators are present.

Legal and safety note for Australian players: these internal tools are offered on a voluntary basis by Rabidi N.V. under its Curaçao licence. They are not supervised or enforced by Australian regulators such as ACMA. You remain responsible for choosing appropriate limits and for monitoring your own play.

Time and session limits

To reduce the risk of long, unplanned sessions, we may provide the following controls in your account or game interface:

• Session timer: a visible timer showing how long you have been logged in or playing. Use it as a hard boundary (for example, 30 - 60 minutes per session).
• Reality checks: pop-up notifications after a specified period (for example, every 30, 60 or 120 minutes) summarising your play and asking whether you want to continue or log out.
• Time-based limits: in your "Responsible Gaming" settings, you may be able to set maximum daily playing time. Once reached, you will be logged out and blocked from play until the next period.

We recommend combining deposit limits with strict time limits. For example, decide in advance that you will play no more than 1 - 2 hours on no more than 2 - 3 days per week, and set tools accordingly.

Short breaks ("Time-Out")

If you feel your gambling is becoming too intense but you are not yet ready to self-exclude long-term, you can request a temporary "Time-Out" from your account:

1. Locate the Time-Out option: after logging in, open "My Account" > "Responsible Gaming" (or similarly named section) and select "Time-Out" or "Short Break". If you cannot find it, contact customer support via live chat or email and request a temporary suspension.
2. Choose duration: typically you can select:
   • 24 hours
   • 48 hours
   • 72 hours
   • Up to several weeks (if offered by the platform)
3. Confirm your choice: carefully read the description and confirm. Once activated, you will not be able to place bets or make deposits until the Time-Out expires.
4. During the break: use the time to review your gambling, complete a self-assessment, and, if needed, contact Australian support services such as Gambling Help Online or 1800 858 858 (details below).

Time-Out is not a substitute for formal self-exclusion where there is a pattern of harmful gambling. If you repeatedly need short breaks or resume gambling heavily after a break, consider a longer self-exclusion period and external support.

Self-Exclusion

Self-exclusion is a stronger measure intended for players who feel they are losing control or have already experienced significant gambling-related harm. By self-excluding, you ask us to block your access to Dollycasino for a defined minimum period.

How to request temporary or permanent blocking

1. Access the self-exclusion tool:
   • Log in to your account at dollybet-au.com.
   • Open "My Account" or your profile.
   • Navigate to "Responsible Gaming", "Self-Exclusion", or a similarly named section.
   If you cannot locate the tool, contact customer support via live chat or email and explicitly request self-exclusion.
2. Choose exclusion period: you will typically be able to choose one of the following:
   • Short-term exclusion: at least 6 months.
   • Medium-term exclusion: 1 - 2 years.
   • Long-term or lifetime exclusion: 5 years or permanent exclusion from Dollycasino.
3. Confirm your decision: you may be asked to tick a box acknowledging that:
   • Self-exclusion is binding for the selected minimum period.
   • You understand you will not be able to gamble or receive marketing materials from the site (subject to technical limits).
   • Any attempt to open duplicate accounts may result in closure when detected.
   Once confirmed, we will process your request as soon as reasonably possible and send a confirmation email to your registered address.
4. Contact for assistance: if you need help choosing a period or have urgent concerns, contact support via live chat on the website. If you feel you are at immediate risk of serious harm, contact local emergency services or a crisis line such as Lifeline (13 11 14 in Australia).

Consequences of self-exclusion

• Login and play: you will not be able to log in and place bets or use any games on Dollycasino for the duration of the exclusion. Any attempts to circumvent the exclusion by creating new accounts may lead to permanent closure of related accounts when identified.
• Deposits and bonuses: new deposits and bonus offers will be blocked. We will also endeavour to remove you from marketing lists for the duration of the exclusion. Due to technical and third-party constraints, some communications may still reach you; if so, please notify us and we will take corrective action.
• Withdrawal of existing balance: in most cases, any real-money balance remaining at the time of exclusion (excluding active bonus funds and winnings derived from non-compliant bonus use) can be withdrawn, subject to identity and security checks. If you cannot log in due to active exclusion, contact support to request a withdrawal. Refunds of past losses are not provided.
• Re-opening accounts: for fixed-term self-exclusions, accounts will remain closed until at least the end of the chosen period. After that, re-opening is not automatic; we may apply additional cooling-off time or refuse re-opening if risk indicators remain. Lifetime or permanent exclusions are intended to be final and may not be lifted.

Important Australian context: Australia operates a national self-exclusion register for licensed wagering providers (BetStop). Dollycasino is not licensed in Australia and is therefore not covered by BetStop. Our self-exclusion applies only to this offshore operation and any related accounts we are able to link technically. To strengthen protection, consider also using device-level blocking tools (such as Gamban or BetBlocker) and seeking support from Australian gambling help services.

Support Resources

Professional, confidential help is available and strongly recommended if you are experiencing harm. As an offshore operator, we encourage you to prioritise independent Australian and international services, which are free and not connected to Dollycasino.

Local support in Australia

• Gambling Help Online (national service)
  • Website: www.gamblinghelponline.org.au
  • Phone (Australia-wide): 1800 858 858 (free, 24/7)
  • Services: live chat counselling, email support, self-help tools, forums for both gamblers and affected others.
  • Languages: English; access to interpreter services via the Translating and Interpreting Service (TIS National) can often be arranged.
• State and territory gambling help services (delivered through the same 1800 858 858 network)
  • New South Wales, Victoria, Queensland, South Australia, Western Australia, Tasmania, ACT, NT: all states and territories provide free face-to-face counselling, telephone and online services through the national line 1800 858 858 and Gambling Help Online.
• National Debt Helpline (financial counselling)
  • Phone: 1800 007 007 (Monday - Friday, core business hours)
  • Website: ndh.org.au
  • Focus: free, confidential help with debts, budgeting and financial stress arising from gambling.
• Lifeline (crisis support)
  • Phone: 13 11 14 (24/7)
  • Website: www.lifeline.org.au
  • Focus: emotional crisis and suicide prevention. Call immediately if you or someone else is at risk of self-harm.
• Regulatory information - ACMA
  • Website: acma.gov.au/interactive-gambling
  • Note: the Australian Communications and Media Authority (ACMA) may block access to offshore gambling sites, including Dollycasino mirrors. Complaints about unpaid winnings cannot generally be pursued through Australian courts or regulators; you rely on the Curaçao licensing framework.

International support organisations

National self-exclusion schemes by country

• United Kingdom - GamStop
  • Website: www.gamstop.co.uk
  • Scope: free, national online self-exclusion covering UK-licensed remote gambling sites.
  • Note: Dollycasino is not a UK-licensed operator and is therefore not part of the GamStop scheme.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website (regulator): www.ordenacionjuego.es
  • Scope: national self-exclusion registry for licensed Spanish gambling operators.
• Other examples:
  • Denmark - ROFUS: voluntary self-exclusion from DK-licensed sites.
  • Sweden - Spelpaus: national self-exclusion from SE-licensed operators.

These national schemes do not currently cover Dollycasino, but they may protect you on other sites licensed in those jurisdictions if you reside there.

Blocking software and apps

• Gamban - www.gamban.com
  • Software that blocks access to a wide range of gambling sites and apps across devices.
  • Available on desktop and mobile; subscription-based.
• BetBlocker - www.betblocker.org
  • Free app that restricts access to thousands of gambling websites.
  • Includes time-out and long-term exclusion options.
• Additional tools: consider using built-in parental control or content-filtering tools on your device or router to block gambling content, especially when protecting minors.

Family support resources

• Gambling Help Online - for affected others: Australian family members and friends can access dedicated information, self-help modules and forums via www.gamblinghelponline.org.au.
• Gam-Anon: an international fellowship for families and friends of problem gamblers - see www.gamanon.org for meeting information.

All of the above services emphasise confidentiality and professionalism. Dollycasino does not receive information about what you discuss with external counsellors or support organisations.

Help for Family

Problem gambling affects not only the person who gambles, but also partners, children, parents, friends and colleagues. If someone close to you may have a gambling problem connected with Dollycasino or any other service, you are entitled to support and protection.

How to talk to someone about their gambling

• Choose the right time and place: talk when both of you are calm and not in the middle of a gambling incident, argument or financial crisis. Aim for a private, neutral environment.
• Use "I" statements: describe specific behaviours and how they affect you ("I feel worried when..."), rather than accusing or labelling ("You are a problem gambler"). This reduces defensiveness.
• Focus on care, not blame: emphasise that your goal is to support their wellbeing and the family's stability, not to shame or punish them.
• Prepare information: have details of local services (e.g. Gambling Help Online, 1800 858 858, Gamblers Anonymous meetings) ready to offer, but do not overwhelm them.
• Set clear boundaries: calmly explain what you can and cannot accept (for example, not lending more money, not covering debts) and stick to those boundaries.

Getting them engaged in support

• Offer to sit with them while they call 1800 858 858 or use online chat with Gambling Help Online.
• Encourage attending Gamblers Anonymous meetings; offer to accompany them to the first meeting if appropriate.
• Suggest professional counselling with a psychologist or counsellor experienced in gambling issues; your GP can provide referrals.
• Reinforce that seeking help is a sign of strength and responsibility, not failure.

Support for you as a family member

• Australian resources for families:
  • Gambling Help Online - resources and forums specifically for affected others.
  • State-based counselling services (accessible via 1800 858 858) providing free, confidential support and, where needed, joint sessions with the person who gambles.
  • National Debt Helpline (1800 007 007) - to support you in managing shared debts and protecting your own finances.
• International family groups:
  • Gam-Anon - mutual-aid meetings and online resources for relatives and friends.
  • Online forums and chats hosted by organisations such as Gambling Therapy and GamCare (see links above).
• Professional help: consider individual therapy or couples/family counselling to address trust, communication and financial issues. In Australia, Medicare-rebated psychological services may be available on referral from a GP.

Remember that you are not responsible for another person's gambling choices. Protecting your own wellbeing, safety and financial stability is a priority, particularly where children are involved.

Operator's Commitment

Dollycasino is operated by Rabidi N.V., a company licensed in Curaçao under sub-license number 8048/JAZ2020-001 issued by Antillephone N.V. While Australian regulators do not supervise our operations, we implement internal policies to identify and mitigate gambling-related risks in line with evolving Curaçao requirements and international best practice (including anticipated AML and safer-gambling changes through 2025 - 2026).

Internal risk-check procedures

• Behavioural analysis: we may monitor patterns such as very frequent deposits, large stake increases, long continuous sessions, repeated failed deposit attempts, and frequent reversal of withdrawals. These data are processed in accordance with our Privacy Policy and AML obligations.
• Automated warnings: when certain thresholds are reached, you may see on-screen warnings, reality-check pop-ups or prompts encouraging you to take a break, lower your limits or consider self-exclusion.
• Account reviews: where indicators of significant risk are identified, we may conduct manual reviews. This can include temporarily restricting features (such as bonus access, deposit limits, or even full account suspension) while we assess the situation and contact you.
• Age verification and minors: we do not knowingly accept customers under 18 years of age (or higher age limits if required by applicable law). We may request proof of age and close accounts if we suspect under-age use.

When support may contact you

Subject to applicable privacy and data-protection rules, our team may reach out to you via email, in-site message or other contact methods when:

• We detect rapid or substantial increases in deposits or stakes inconsistent with your previous activity.
• You frequently cancel withdrawals soon after requesting them, especially after significant losses.
• You repeatedly ask for limit increases shortly after lowering limits or after activating Time-Outs or self-exclusion on this or related brands.
• Your communications indicate distress, loss of control or other markers of gambling harm.

In such contacts, we may:

• Provide information on responsible gaming tools and external support services (including Australian helplines).
• Assist you in setting or tightening limits, activating Time-Out or self-exclusion.
• In serious cases, apply restrictions or closure even if you do not expressly request it, where we reasonably consider this necessary to protect you or to meet our licensing and AML obligations.

Our monitoring is not foolproof and does not replace your own responsibility to control your gambling. By using Dollycasino, you acknowledge that our responsibility is limited to the extent permitted by the Curaçao licensing framework and that Australian consumer protection laws may not apply.

Updates

Responsible gaming practices, regulatory expectations and technical tools evolve over time, particularly as Curaçao reforms its licensing framework (including LOK-related changes) and as Australian authorities such as ACMA refine their approach to offshore operators. Dollycasino may therefore update this Responsible Gaming page periodically.

How you will be notified

• Website publication: the latest version of this page will always be available under the "Responsible Gaming", "Play Safe" or similarly labelled section on dollybet-au.com or any active mirror domain.
• On-site notifications: for material changes (for example, the introduction of new tools or changes to self-exclusion procedures), we may display banners or pop-up notices after login, summarising key updates.
• Email communication: where required or appropriate, we may notify registered players by email using the address associated with their account. Ensure your contact details are accurate and up to date.
• Acceptance of changes: continued use of the site after updates take effect may be treated as acceptance of those changes. If you do not agree with updated terms or procedures, you should stop using the site and, if appropriate, request account closure or self-exclusion.

Date of last update to this Responsible Gaming page: 21 February 2026.

Contact & Feedback

If you have questions about responsible gaming, wish to exercise any of the tools described above, or would like to provide feedback, you can contact us and related bodies as follows.

Dollycasino responsible gaming enquiries

The specific contact details for Dollycasino's customer support and any dedicated responsible gaming address or phone number are published on the official website and may change over time. Based on the information provided to us, no dedicated responsible gaming telephone line for Australia is specified. For responsible gaming matters, we recommend:

• Via website support: use the live chat or email options shown in the "Contact" or "Support" section of dollybet-au.com, clearly stating that your enquiry relates to "Responsible Gaming" or "Self-Exclusion".
• Telephone: if a customer support phone number is displayed on the site, you may use it to request limits, Time-Out or self-exclusion. If no number is provided, please rely on live chat or email.

Important: always verify current contact channels directly on the website. Do not share your password or full payment card details over the phone or via email.

Escalation to Curaçao licence holder (disputes only)

If you have a serious dispute about how we have handled your account, including disputes related to responsible gaming tools, and you are unable to resolve it with our support team, you may contact the master licence holder:

• Master licence holder: Antillephone N.V.
• Regulatory complaints email: [email protected]
• Purpose: complaints regarding Rabidi N.V. (operator of Dollycasino) under licence 8048/JAZ2020-001, including unresolved issues about fair play or account handling.

This contact is not a crisis or counselling service and does not replace Australian support resources or legal advice.

Feedback form for self-control and support requests

You may also use a web form (if made available in this section of the site) to request help with limits, Time-Out or self-exclusion. An example of the information we may ask you to provide is:

Full name (as on your account):


Email address registered with Dollycasino:


Username or account ID:


Type of request:
Set or reduce deposit/playing limits Request Time-Out (24 - 72 hours) Request self-exclusion (6 months or longer) Request information about responsible gaming Other (please describe below)

Details of your request and any concerns:

By submitting this form, you acknowledge that your request will be processed in accordance with our Terms and Conditions and Privacy Policy. Requests for self-exclusion are generally treated as binding once confirmed.

Submit responsible gaming request

For immediate emotional support or if there is risk of harm, please contact an Australian crisis or gambling-help service directly (e.g. 1800 858 858 or Lifeline on 13 11 14) rather than relying solely on this form.