Contact Us

Contact Dollycasino Support at Dollycasino

If you are playing at Dollycasino via the official Australian-facing website dollybet-au.com and need help with your account, payments, or games, you can contact the support team using the options described on this page. The information below reflects the operational and regulatory framework applicable to Australian players as reviewed in 2026.

Available Contact Channels

• Website contact form: Use the secure form in the section below to send us your enquiry. Please provide a valid email address or messenger contact and a clear description of your issue so that our team can respond efficiently.
• Live chat: For urgent matters, you may use the live chat feature (where available in your account interface) to speak with a support agent in real time.
• Telephone support: If a phone number is shown in your account or on the current version of the website, you can call that number for direct assistance. No universal phone number for Dollycasino is specified in this notice.
• Official website and mirrors: If dollybet-au.com is blocked from Australia, you may be redirected to a current mirror such as dollycasino1.com or dollycasino3.com. Always ensure you are using a secure connection and the official branding before entering your login or payment details.

Corporate and Licensing Contacts

• Operating company: Dollycasino is operated by Rabidi N.V., a public limited company (N.V.) based in Curaçao. Rabidi N.V. holds a Curaçao eGaming sub-license under Antillephone N.V.
• Payment processing: Certain fiat currency transactions for Dollycasino may be processed by Tilaros Limited, a limited company registered in Nicosia, Cyprus (registration number HE 406322).
• Gambling license details: Rabidi N.V. operates under license number 8048/JAZ2020-001, issued within the Curaçao framework by Antillephone N.V., with registered address noted as Scharlooweg 39, Willemstad, Curaçao.
• Regulatory complaint email (Curaçao): If you have a dispute that could not be resolved directly with the casino, you may contact the master license holder by email at [email protected]. This contact is overseen by or on behalf of Antillephone N.V. and is intended for escalated regulatory complaints.

How to Escalate a Complaint or Dispute

1. Step 1 - Contact Dollycasino support: First, use the contact form below, live chat, or any in-account support tools to raise your issue. Clearly state your username, the date of the incident, relevant transaction or game IDs, and attach screenshots where possible. Most issues (including bonus clarification, pending withdrawals, or technical errors) should be addressed at this stage.
2. Step 2 - Request internal review: If you disagree with the initial response, ask the support agent to escalate the matter to a supervisor or the complaints team. You may be asked to provide additional documents (for example, KYC/AML verification documents or proof of payment). Processing times can vary; however, the casino typically aims to provide a reasoned written response within a reasonable time frame.
3. Step 3 - External escalation (Curaçao): If your dispute remains unresolved after completing the casino's internal complaints process, you may lodge a complaint with the Curaçao master license holder Antillephone N.V. by emailing [email protected]. Include:
   • Your full name and registered email at dollybet-au.com;
   • A detailed description of the dispute and all correspondence with the casino;
   • Any supporting documents (screenshots, payment confirmations, game history).
   Please note that this external escalation is managed in Curaçao and not in Australia. Outcomes are not guaranteed and processing times are outside the casino's direct control.

Important: The Australian Communications and Media Authority (ACMA) can block access to offshore gambling sites but does not usually resolve individual player disputes or recover unpaid winnings. For information about how ACMA regulates interactive gambling and why certain sites may be blocked from Australia, you can visit the ACMA information page at https://acma.gov.au/interactive-gambling.

Regulatory and Regional Compliance Notice for Australian Players

• Jurisdiction: Dollycasino, accessed via dollybet-au.com or its active mirrors, is operated from Curaçao and is not licensed by any Australian state or territory regulator. It operates in a cross-border framework under Curaçao license 8048/JAZ2020-001.
• Australian law context: The Interactive Gambling Act 2001 (Cth) regulates the offering of certain interactive gambling services to persons located in Australia. ACMA may direct internet service providers to block access to non-compliant offshore sites, including Dollycasino mirrors.
• No Australian regulatory recourse: Because Dollycasino is not locally licensed, Australian customers generally cannot rely on Australian regulators or ombudsmen to resolve payment or fairness disputes. Your primary avenues of redress are the casino's internal complaints process and the Curaçao master license holder.
• Age and responsible gambling: Services are intended only for persons aged 18+ (or higher if required by your local law). Gambling involves financial risk; only wager what you can afford to lose, and seek help if gambling negatively affects your life. Local counselling and support services in Australia can provide assistance if needed.
• Information currency: Corporate, licensing and contact information on this page is based on sources verified up to February 2025 and reviewed again for accuracy in 2026. Details (including license status, corporate structure, or contact points) may change, and players are encouraged to check the latest information and validator seals on the current version of the website.

Online Contact Form

You can use the following form to contact Dollycasino support via the dollybet-au.com website. Using this form does not create any special legal relationship beyond the applicable Terms and Conditions and Privacy Policy, but it provides a documented channel for submitting questions, complaints, or feedback. Do not include full payment card numbers or other highly sensitive information; support may request additional details through secure channels if required.